Framework
The 8,760 Hour Gap
The strategic white space is not the appointment. It's everything around it.
How it works
- 1A year contains 8,760 hours. Clinical contact accounts for well under one of them.
- 2Play one: make the moments that exist count more. Play two: occupy the space between, where no communication was happening at all.
- 3Play two is uncontested territory. Nobody was talking to the patient there, so there's no incumbent to displace.
- 4Founder read: audit your own product for the interval nobody owns. That interval is usually where retention lives.
Hear it on the podcast
Your Doctor Gets 18 Minutes. Netflix Gets 1,095 Hours. This CEO Is Fixing The GapListen to the episodeMore from this episode
The Netflix AsymmetryData density determines personalization quality, and healthcare has the worst ratio in the consumer economy.The Four Dials Of A NudgeA nudge is not a message. It's four independent decisions, and any one of them can kill the outcome.The Headless BrainDon't sell your customer more stuff. Make the stuff they already bought work.The Caregiver ExtensionThe person who needs to change the behavior is not always the person to nudge.The Convenience Privacy TradeThe historical precedent that predicts how AI health data plays out.
Get the next framework first
One email a week with the frameworks, tools, and founder stories from the podcast. Free.
More frameworks for Strategy & Moats
The SuperfectaBrett's term for the four exponentially accelerating technologies he argues must be navigated together.Energy Abundance Over AI AbundanceTarun's reframe of what AI's promised abundance actually depends on.The Execution Compression ProblemNiko's core thesis about why AI made founding harder, not easier.The Second Tree FrameworkJeremy's answer to realizing you've missed a decade-long trend.The Switch-Off TestJeremy's moat framework for any critical input your business depends on.Stick to Your KnittingThe failure filter Jeremy built after nearly losing everything.