Framework
Rapport Before Resolution
The first move in any mediation.
How it works
- 1Connection comes first, even when both sides arrive hot.
- 2Give people room to vent the parts that hurt.
- 3Stay fully present: no phone, no note taking if a tool can handle it.
- 4Wait for the "sword down" moment before moving to solutions.
Hear it on the podcast
97% of Lawsuits Never See a CourtroomListen to the episodeMore from this episode
The Glass of Water RuleWhy the weight of a dispute is about time, not size.LoopingThe de-escalation technique underneath everything else.The Off-Ramp LadderWhy timing an offer matters more than its size.The Give-and-Take LedgerHow to walk into a negotiation ready to move.The 18th CamelThe hidden interest that unlocks a deal.Remember When It WorkedThe common ground an offer gets built on.The Read-It-Aloud TestA gut check before hitting send.The AI Mediator in the Org ChartWhere agent design meets conflict resolution.
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