Show Notes
The salesperson of the future never forgets you. The only question is whether that feels like care or surveillance.
JP Grace has worked the floor. Publix bag boy, Breckenridge coffee shop, the whole tour. Now he's the CTO of Endear, the retail-first CRM powering one-on-one selling for brands like Reformation, Untuckit, Jones Road Beauty, AG Jeans, and Boll & Branch across more than 2,000 stores in 19 countries. And he's on a mission to give brick-and-mortar sales associates what B2B reps have had for decades: a system that actually remembers the customer.
Here's the problem Endear attacks. A sales associate gets maybe fifteen minutes at the start of a shift to message VIPs. Finding the right person, drafting the right note, picking the right template: it's all friction. So most outreach never happens, and the customer who walked away from out-of-stock shoes last Tuesday just disappears forever. Endear's brand-new AI Opportunity Engine, launched the day after this recording, flips that. It surfaces the five to ten biggest opportunities for each associate every morning, pre-drafts the message, and lets them review and send in seconds. Early results: 6x more outreach in six weeks and a 35x return on delivered messages.
JP's career arc is its own masterclass. He helped take LiveIntent from zero revenue to a valuation in the hundreds of millions, coached startup CTOs at AB InBev's ZX Ventures, and joined founders Leigh Sevin and Jinesh Shah after they'd spent years pivoting in stealth before catching their inflection point in March 2020, when the world went inside and brands scrambled for ways to keep selling without foot traffic.
Meanwhile, Ryan relives his entire retail past, from selling 30 electronic drum kits to Colorado Springs mega churches at Guitar Center, to leading the nation in Finding Nemo pre-sales, to a return-counter horror story at Nordstrom you will not forget. Underneath the laughs is a serious thesis: the companies that win the next decade won't have the best products. They'll be the ones who remember you the warmest.
https://www.linkedin.com/in/josephpgrace/
https://www.linkedin.com/in/estesryan/
