Third Way Health

What it is

Third Way Health is an outsourced, AI-enabled front-office operations partner for medical practices, payers, and MSOs. It combines its Dyno AI agent platform with embedded human operators to handle phone calls, scheduling, eligibility verification, referrals, prior authorizations, and faxes. AI crushes the repetitive 80% — appointment times, arrival windows, no-show follow-ups — while complex or emotional interactions escalate to humans on rules customized per client. The name carries a double meaning: a third way between low-tech service vendors and high-friction software, and a third way between full automation and full staffing.

Who it's for

Independent medical groups, multi-specialty practices, payers, and management services organizations that are drowning in front-office volume and burned out on the false binary of hiring more humans or deploying brittle bots.

Why it's better

• •Pairs AI agents with embedded human operators, so the machine handles volume and people handle the moments that need a heartbeat.
• •Graybill Medical Group cut front-office costs by roughly $3 million, about 50%, over a two-year partnership.
• •Reports up to 40% lower front-office admin costs, 11% more patient visits on average, and phone wait times cut in half.
• •Lays and maintains the data pipes between EHRs and health plan systems, the integration work most vendors avoid.
• •Backed by a February 2026 oversubscribed $15M Series A led by Health Velocity Capital, serving practices that reach 5 million plus patients a year.