Definition
Operational maturity
How well documented, systematized, and repeatable a company's core processes are. The ceiling on what AI can do for it.
From the episode “Tokens Go to Zero, Energy Goes to Zero: What Do You Build When Intelligence Is Free?”Hear it on the podcast1 episode
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Related terms in Leadership & Mindset
Neuro Spiritual SovereigntyThe state of full emotional self-reliance, where an individual no longer requires external validation to maintain psychological stability and purpose-driven action.NeutralA mediator's stance of not taking sides.Non-executive director (NED)A board member with no operational role, common in UK governance. Advises, votes, and, as Steve Phillips puts it, can be ignored.Non-Violent Communication (NVC)Marshall Rosenberg's four-step communication framework: (1) observe specific behavior without evaluation, (2) name the feeling it creates in you, (3) articulate the need behind that feeling, (4) make a concrete, actionable request. Designed to produce assertive communication that is firm and explicit without being aggressive or blaming. The word 'non-violent' refers to the absence of psychological aggression — no accusations, no character attacks, no implied threats — while still holding fully to the substance of the message.Operational planThe living map of an organization's lanes of work, projects, milestones, and tasks. Notoriously undefined and inconsistent from one company to the next, which is why Jason's agent supplies the rubric.Para-verbal CommunicationThe elements of speech beyond the words themselves: tone, pacing, pitch, and volume. Distinct from non-verbal communication, which refers to body language and facial expression.Pareto principleThe 80/20 rule, named for Italian economist Vilfredo Pareto.Payroll FreezeA hiring pause in which companies stop adding new headcount without necessarily laying off existing employees. Describes how AI is currently affecting employment more than through outright job cuts.