Definition
BPO (Business Process Outsourcing)
Business process outsourcing, traditional per-head service vendors.
From the episode “America Spends $5 Trillion on Health. This Is Where It Leaks”How founders on the podcast use it
Hiring an external firm to handle defined operational functions like payroll, accounting, or HR.
Stop Doing Your Own HRHear it on the podcast2 episodes
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Related terms in Agents & Automation
Autonomous sponsorship agentAn AI system that sources, matches, and closes sponsorship and partnership deals for creators without a human sales team in the loop.AutopilotsMicrosoft's new category of always-on agents with their own identity, announced at Build 2026, beginning with a product called Scout.Bot sittingBabysitting an off-the-shelf model through a task by feeding it context verbally, in real time, every session.BPM (Business Process Management)The evolution of BPO with technology layered on top — automation, AI, and analytics rather than just labor arbitrage.Broken System AcceleratorThe pattern where AI applied to a dysfunctional system speeds up the dysfunction rather than correcting it. AI amplifies the system it sits inside — a broken system running faster is still a broken system, just more visibly and consequentially so.Bypass modeLetting a coding agent run without step-by-step approvals.Character AgentAn AI agent built on top of an existing IP's lore, voice, and personality.Cognitive AutomationAutomation that uses NLP and ML to handle unstructured data and judgment-based tasks, sitting between RPA and full agentic systems.