Definition
BPM (Business Process Management)
The evolution of BPO with technology layered on top — automation, AI, and analytics rather than just labor arbitrage.
From the episode “Stop Doing Your Own HR”Hear it on the podcast1 episode
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Related terms in Agents & Automation
AutomationTechnology carrying out specific tasks according to rules a human has defined. Unlike an agent, it follows the instructions rather than deciding how to reach a goal.Autonomous sponsorship agentAn AI system that sources, matches, and closes sponsorship and partnership deals for creators without a human sales team in the loop.AutopilotsMicrosoft's new category of always-on agents with their own identity, announced at Build 2026, beginning with a product called Scout.Bot sittingBabysitting an off-the-shelf model through a task by feeding it context verbally, in real time, every session.BPO (Business Process Outsourcing)Business process outsourcing, traditional per-head service vendors.Broken System AcceleratorThe pattern where AI applied to a dysfunctional system speeds up the dysfunction rather than correcting it. AI amplifies the system it sits inside — a broken system running faster is still a broken system, just more visibly and consequentially so.Bypass modeLetting a coding agent run without step-by-step approvals.Character AgentAn AI agent built on top of an existing IP's lore, voice, and personality.