Capacity
AI-powered support automation platform that handles tier-1 tickets, escalations, and knowledge management so your support team can focus on what matters.
What it is
Capacity is an AI support platform that automates the full tier-1 support layer — answering repetitive questions, routing complex issues to the right humans, and maintaining a living knowledge base that improves with every interaction. The platform has scaled to over $50M ARR by focusing on the edges of the support experience that AI handles better than humans, while keeping humans in the loop for the issues that actually require judgment.
Who it's for
Customer success and support leaders at companies where ticket volume is growing faster than headcount — and where the cost of scaling human support is starting to threaten unit economics.
Why it's better
- •Tier-1 automation deflects the repetitive tickets that burn out support teams without adding value.
- •Knowledge base stays current automatically — the AI learns from every resolved ticket.
- •Escalation routing gets smarter over time, not worse.
- •Support teams spend their energy on complex issues instead of answering the same question for the hundredth time.
- •$50M+ ARR validates that the enterprise will pay for support automation that actually works.
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