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$7,500 AI Team Replacing an Entire Growth Department

with Matt Hassett · Loftie

July 24, 202600:55:57New York, NY

$7,500 AI Team Replacing an Entire Growth Department

0:000:00

Show Notes

Matt Hassett spent seven years making byloftie.com beautiful. Now he is fairly sure that beauty is depreciating. Not because the design is bad. Because the customer is changing shape. Shopify's own numbers say AI-driven traffic to its stores grew roughly eight times year over year in the first quarter of 2026, and orders from AI-powered search jumped nearly thirteen times. Loftie's post-purchase survey went from 1.5 percent AI attribution to about 3 percent in six months. That is still small. That is also what “small” looks like right before it isn't.

Funding stage: Bootstrapped. Deliberate Studio Inc. has no disclosed outside capital. It was built inside Loftie as an internal operating system, productized after the fact, and is funded by revenue at a published $7,500 per month per brand. Loftie itself sits one notch up, having taken its first institutional check from Supermoon Capital in late 2024 after years of founder, friends, and family money, so the correct read on Matt is a bootstrapped operator running a seed-stage hardware brand and a self-funded software company side by side.

Here is the part that should make every direct-to-consumer founder sit up. When a shopper asks an AI to find them a sleep product, they do not land on your homepage. They get a list. Six to eight items. Your brand is one word next to a category tag. Every hour of art direction, every carefully staged photo, every bit of story you built to justify a premium price gets compressed into a row in a table. And the row is the whole problem. Matt puts a number on it: selling through Amazon costs Loftie roughly fifteen percentage points of contribution margin versus selling direct. If agentic commerce quietly recreates Amazon inside every chatbot, that is not a distribution change. That is a repricing of your entire business.

So he did something more interesting than panic. He pointed the same technology at his own books. Loftie had a rule buried in its email platform, put there years ago by someone being responsible about GDPR, blocking welcome-flow emails to anyone in the EU or UK. Perfectly sensible at the time, because Loftie did not sell there. Then tariffs blew up the supply chain, the business reoriented, and international went to roughly half of sales. Nobody updated the rule. Half of new customers were signing up for a welcome sequence they would never receive. No dashboard flagged it. No alert fired. It just sat there, quietly, costing money, for as long as it took someone to think to look.

Which is how Deliberate got born, backwards. Matt was not trying to start a software company. He was trying to keep five people employed through a tariff year without hiring an eleventh person he could not confidently pay. So he handed the rote work to agents, gave each one a name, a lane, and a personality, and let them argue with each other. Zelda runs paid media. Maggie runs finance and pushes back on contribution margin when Zelda wants to spend. Louisa listens to customers. Six more cover ops, Amazon, wholesale, people, and the website. Ten in all, one workspace, $7,500 a month.

Underneath all of it is the uncomfortable thesis Ryan keeps circling: your taste is not data. You will build the beautiful ad and it will do nothing, and then a stick figure with a red X through it will convert like a slot machine, and the only honest response is to stop defending the beautiful one. The businesses winning right now are not the ones with the best instincts. They are the ones willing to be corrected in public, by a machine, weekly.

Frameworks from This Episode

The Found Money Audit

Matt's core operating loop: assume the leak already exists and go looking for it.

  • Point AI at systems nobody has re-read in over a year, especially rules written for a business you no longer run.
  • Cross-reference across surfaces, not within one: support tickets against orders, reviews against ad performance.
  • Look for suppression, not underperformance. Blocked emails and excluded audiences are invisible to every standard report.
  • Assign a dollar value to every finding, or it will not get fixed.
  • Re-run quarterly, because every rule you write today becomes a leak the moment your business changes.

The Next Marginal Dollar Test

Before spending another hour or dollar on Meta, ask whether Meta is even the highest-leverage place to put it.

  • Getting checkout conversion from 1 percent to 2 percent cuts customer acquisition cost in half without paying Meta anything.
  • Rank every available lever by cost to move it, not by how visible it is.
  • Ad platforms are seductive because they have a spend button. Conversion rate does not.
  • Treat "where should this dollar go" as a scheduled decision, not an instinct.

The Agent Cast

Structure your AI team the way you would structure a human one.

  • Give every agent a name, a job, and explicit lane boundaries.
  • Deliberately vary temperament: one aggressive, one conservative, one asking about margin.
  • Let them negotiate with each other before a human sees the output.
  • Constrain for concision, because agents will rant if you let them.
  • Humans need to know who to go to, and named agents make a hybrid team legible.

Volume Beats Taste

Meta rewards creative volume, and your gut is not your customer's gut.

  • Loftie runs roughly 100 ads a week, per Matt.
  • Real diversity across that volume is the expensive part, not the rendering.
  • Train the creative engine on every ad you have ever run, not on a generic prompt.
  • The stick figure with a red X may beat the expensive shoot. Ship both and let the data decide.
  • Ego is the most expensive line item in a creative budget.

The Shelf Risk

Matt's framing for what agentic commerce does to a brand.

  • AI-mediated shopping returns a short list, and your brand becomes one word next to a category.
  • The premium your storytelling earns is exactly the premium the list format strips away.
  • Margin difference between direct and marketplace is real and large, roughly 15 points for Loftie.
  • The defense is not a prettier site. It is being findable and legible to agents, and owning a channel nobody can reprice on you.

Cold, Dark, and Quiet

The Loftie sleep floor, and the only three things Matt asks people to fix first.

  • High sixties Fahrenheit, not 72.
  • Real blackout, not decorative curtains.
  • Masking sound if your environment demands it.
  • Two-phase waking, gentle first then percussive, because the body wakes in stages.
  • Sleep inertia is real, which is why firing off emails in the first minutes awake is a bad trade.

Founder Experiment

The 72-Hour Found Money Audit

Day one: list every automation rule in your stack written more than twelve months ago (email suppressions, geographic blocks, audience exclusions, shipping rules, tax rules, discount stacking logic). Do not evaluate yet, just write them all down. Day two: for each one, ask whether it was written for the business you run today or the business you used to run; anything written for the old business goes on a suspect list. Then pull your last 90 days of orders and your last 90 days of support tickets into one place and ask an AI to find patterns that appear in both, especially geographic or SKU-level clusters. Day three: take your top five ads by spend and your top five by return, check whether they are the same ads, and if not, calculate exactly what that gap has cost you, then kill the losers. Put a dollar figure on every finding from all three days. Success looks like a number you can say out loud. If you cannot say “this audit found $X,” you did not look hard enough.

Key Terms

Agentic commerce: Shopping where an AI agent handles discovery, comparison, and sometimes checkout, rather than the customer browsing a store directly.
UCP (Universal Commerce Protocol): An open standard co-developed by Shopify and Google, announced January 2026, covering the full agent shopping journey from discovery through post-purchase.
ACP (Agentic Commerce Protocol): A competing standard from OpenAI and Stripe, focused on checkout inside ChatGPT.
llms.txt and agents.md: Files on your site that tell AI agents who you are and how to interact with your catalog. Shopify now ships defaults for both.
Shopify Catalog: Shopify's standardized product index that syndicates merchant products out to AI channels including ChatGPT, Copilot, and Google's AI Mode.
Contribution margin: What is left from a sale after all variable costs, including landed cost of goods, shipping, and platform fees. The number Matt optimizes against instead of ROAS.
ROAS (return on ad spend): Revenue divided by ad spend. Useful, and easy to game, which is why Deliberate calls chasing it "ROAS theater."
CAC (customer acquisition cost): What it costs to buy one customer. Doubling checkout conversion halves it without spending another cent on ads.
PDP (product detail page): Your individual product page. Matt's point is that the story on your PDP often does not match the story in your ads.
Broad targeting: Letting Meta's algorithm find the audience instead of hand-defining a narrow one. Now the platform default.
Creative fatigue: When an ad's performance decays from overexposure. Cost per acquisition rising over consecutive days is the tell.
Meta Ads Library: Meta's public archive of running ads. Free competitor intelligence.
Post-purchase survey: The "how did you hear about us" question at checkout. Matt's early warning system for the AI attribution shift.
GDPR: European data protection regulation. The reason a well-intentioned email block existed, and the reason nobody questioned it.
Sleep inertia: The cognitive fog immediately after waking. The scientific argument against answering email in bed.
Cortisol spike: The stress hormone response repeated alarms may trigger. The mechanism behind the case against serial snoozing.
Two-phase alarm: Loftie's signature: a soft first phase that fades after 30 seconds, then a fuller second phase three, six, or nine minutes later.
Drift: Loftie's proximity feature that blocks distracting apps when your phone enters the bedroom.

Q&A

How will agentic commerce affect DTC brands in 2026?

AI-mediated shopping returns a short ranked list rather than sending traffic to your site, which compresses brand storytelling into a single word next to a category tag. Shopify reported AI-driven traffic up roughly 8x year over year in Q1 2026 with orders up nearly 13x. The commercial risk is margin: selling through marketplace-style channels can cost a brand meaningful contribution margin versus direct, roughly 15 percentage points in Loftie's case.

How can founders use AI agents to run an ecommerce business?

Assign each agent a defined department, a name, and explicit boundaries, then let them coordinate. Deliberate runs ten agents covering paid media, ad creative, customer insights, assistant and PM work, operations, Amazon, finance, wholesale, people ops, and website. The agents plug into existing tools such as Meta Ads, Google Ads, Klaviyo, Gorgias, Shopify, Slack, and Notion. Anything that spends money stops for human approval.

What is the best way to find hidden profit in an ecommerce business?

Audit automation rules older than twelve months, cross-reference support tickets against order data, and compare high-spend ads against high-return ads. Common discoveries include email suppressions blocking entire regions, campaign spend locked to obsolete narrow audiences, and creative families that underperform by 2x while still receiving budget.

Should founders trust their creative instincts on Meta ads?

Only as a hypothesis. Founders routinely find that low-production creative outperforms expensive, well-designed assets. The winning approach is volume plus measurement, training a creative system on every ad you have run rather than a generic prompt, then letting performance data override preference.

How do you scale a startup with AI without laying people off?

Route rote, repetitive work to agents so existing staff move to higher-value work, which preserves headcount during uncertain periods. Matt ran Loftie down to five people through a tariff year and used agents to cover the capacity of the departed roles rather than backfilling, redirecting budget into raises.

What AI workflows should a small ecommerce team automate first?

Ad angle generation from customer data, creative variant production from existing footage, daily performance monitoring with automatic pausing of underperformers, customer insight synthesis from reviews and tickets, and inventory and margin monitoring by SKU and region.

Does naming AI agents actually improve output?

It improves human coordination and encourages deliberate diversity in agent temperament. Distinct roles and personalities let agents negotiate before output reaches a human, mirroring how a human team benefits from differing perspectives.

Why does a phone-free bedroom matter for founders?

Sleep inertia means cognitive performance is measurably impaired immediately after waking, making the first minutes the worst time to make decisions or send email. The average American spends close to an hour in bed on a phone nightly.

Links from This Episode

Links & Resources