Definition
Prosody
Tone, rhythm, and intonation of speech, part of the 300 to 500 features Grotto scores per call.
From the episode “He Analyzed Millions of Calls. The Move That Closed Deals Was a Laugh”How founders on the podcast use it
The rhythm, stress, and intonation of spoken language. EmpathEQ's system analyzes prosody as a signal for how a nurse is communicating — not just what they are saying.
The Soft Skill Crisis Costing Healthcare BillionsHear it on the podcast2 episodes
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