Framework
The Knowledge Base Guardrail Loop
The semi-automated customer support pattern Mike says most companies get wrong.
How it works
- 1Ground the system in your own knowledge base, not a generic model's general knowledge.
- 2Guardrail it so it declines rather than invents.
- 3When it can't answer, escalate to a human admin instead of guessing, then absorb the answer into the knowledge base.
- 4Mike's self-reported pilot result, three weeks in: roughly 700 questions handled, 83% answered automatically (one client, unverified).
Hear it on the podcast
Vibe Coding Your MVP Is a Time Bomb: AI Workflows for Founders Who Want to Ship TwiceListen to the episodeMore from this episode
The Foundation TestMike's core diagnostic for any AI-built system. Speed is not the variable that matters. Survivability is.Model Portfolio ArchitectureThe anti-vendor-lock layer. Don't adopt a model. Build the routing layer that models plug into.The Commit GauntletMike's automated quality pipeline, and the automation he says he'd miss most if it vanished tomorrow.The Adversarial Agent GuardrailMike's mental model for why agent hallucination is a system design problem, not a model defect.Build With, Not ForThe partnership motion Mike is actively running instead of traditional agency billing.
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