Framework

Bot Sitting, The 80/20 Tax

Why off-the-shelf feels great and then betrays you.

How it works

  1. 1You get the first 80% fast, which is exactly enough to pull you in.
  2. 2The last 20%, the part that actually matters, costs enormous effort.
  3. 3You're effectively onboarding a new employee, verbally, every single session.
  4. 4The context dies with the chat, can't be reused, and can't be shared with your team.

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