Definition
ISO 9001
An international quality management standard signaling a process-driven, audited operation.
From the episode “Stop Doing Your Own HR”Hear it on the podcast1 episode
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Related terms in Product & Engineering
Internal appSoftware used by a company’s own team rather than its customers.Internal toolSoftware a team uses to run operations — HR trackers, inventory management, approval workflows. The classic use case that gets stuck in spreadsheet hell before someone builds a real app.InteroperabilityThe ability of separate health systems to exchange and use data with one another.ISO / Isomorphic algorithmSelf-emergent programs from Tron: Legacy lore; Quorra was the last one, and Cora is named in her honor.ISVIndependent software vendor, a company that builds and sells software products.ITSM (IT Service Management)The discipline of managing internal IT requests — laptop provisioning, access management, troubleshooting — that traditionally lived in portals nobody wanted to open.Kanban boardA visual board that moves tasks through columns by status.LatencyThe delay between an event happening and the information reaching you. FNS measures it in milliseconds.