Definition

Inference Engine (AI Context)

In the context of Loman.ai, a system that draws contextual inferences from every customer interaction and stores them as a persistent diner profile. Rather than simply transcribing what the caller says, the inference engine captures implicit signals: background noise suggesting children or a social context, dietary patterns suggested by order history, regular timing patterns, and other behavioral cues. These inferences are used to personalize future interactions (surfacing likely orders, suggesting relevant upsells) and will eventually enable personalized outreach. The term distinguishes this layer of contextual reasoning from simple speech transcription or menu lookup - it is the layer that makes the AI agent feel like it knows the customer rather than merely recognizing their phone number.