Framework
The Professional, Not the Generalist
Hello Heart's deliberate stance on agent scope.
How it works
- 1Nia is built like a specialist, not an everything-bot. Ask her who wins the NBA finals and she politely steers you back.
- 2The bet: in regulated, high-stakes domains, a narrow agent that always ties back to the mission beats a charming generalist that drifts.
- 3She does not hard-decline every off-topic question, she redirects, keeping the user engaged without abandoning the boundary.
Hear it on the podcast
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